What Domino's taught me

Prior to starting Shelley’s Gift Shop, I’ve worked many different jobs in different industries.  The position I contribute the most significantly to our store’s success may surprise you – Domino’s Pizza.  That’s right – I am a very proud former Domino’s Pizza employee!  While I worked many jobs, nothing compares to the nearly four years I spent at Domino’s.

When I was in high school and college, I worked at several Dominos locations in Richmond and Lynchburg.  I started as a customer service representative, taking orders over the phone and making pizzas.  After about six months, the store I worked in lost an assistant manager.  My hard-working and quick-learning reputation I had gained in my current position helped me get promoted to the vacant assistant manager position.    This meant that I was now responsible for running shifts at a pizza delivery store, managing a crew of anywhere from 6 people on a slow weeknight to over 30 people on Super Bowl Sunday. All of this responsibility, and I was still in high school!   It wasn’t long before I had proven myself (again) in my new role; no shift became too much of a challenge.  I soon filled in for other assistant manager positions at other stores across Richmond.  I worked in this role for almost three years, graduating high school and taking classes at J. Sargent Reyolds community college in the process.  I was offered and accepted a general manager position at a Domino’s in Lynchburg, but I was not in this role long as I eventually was accepted to the University of Richmond Business School. 

The role had taught me problem solving skills and the need to be proactive, foreseeing issues before they rose to the surface.  This has carried over to SGS and served me well in life in general.  For example, my mom (also a former Domino’s employee) recently called me while making a delivery for the gift shop.  The apartment building for the delivery address required a key fob to get in, which obvious she didn’t have.  I had flashbacks to my Domino’s days and remembered situations when customers were in similar buildings and wouldn’t answer their phones.  The answer?  Be patient and wait for someone to come in or out!  This might not be an effective solution in remote areas, but in Richmond, there’s typically a lot of foot traffic.  I knew the area well from my Domino’s days, and sure enough, someone soon came and let my mother in, allowing her to complete her delivery for Shelley’s Gift Shop!

My biggest message here to aspiring small business owners and entrepreneurs is that it’s important to make the most out of every job you work, because you never know how much it will help you later in life.

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